Frequently asked questions
How Prevent fits with your care, where its role ends, and how it compares to the other Navigator products.
Is Prevent medical advice?
No. Prevent provides educational tools and preparation for carrying out and reviewing actions agreed with your health team. Your health team interprets results and advises on tests, treatment, and care. Prevent does not diagnose, prescribe, or provide personalised medical advice.
Does Prevent guarantee I will not have a heart attack or stroke?
No. Prevent supports follow-through on actions agreed with your health team to reduce risk. It does not guarantee that an action will reduce your risk or prevent a heart attack, stroke, or heart damage. The 30-Day HeartFirst Guarantee covers educational value, not health outcomes.
What if I have urgent or severe symptoms?
Prevent is not an emergency service. New, severe, or rapidly worsening symptoms that may signal a heart attack, stroke, or another cardiovascular emergency require urgent medical assessment. If you are in any doubt, contact your local emergency service immediately.
What makes Prevent different from a general habit tracker or wellness journal?
Prevent brings together the action agreed with your health team, what happened when you carried it out, questions for review, and the next agreed action. It includes practical records, family conversation resources, and one private preparation session. It does not calculate risk or decide treatment.
How is Prevent different from Navigate?
Navigate helps you organise how several known risks, results, diagnoses, or concerns may relate, identify what remains unknown, and prepare what needs to be discussed. Prevent helps you take the action you and your health team have agreed, record and report results, prepare review, and continue the loop.
Do I need to complete Clarify and Navigate before using Prevent?
No. Prevent is complete on its own. Start when you have an action agreed with your health team that you want to carry out, record, and review. You do not need every result or a complete understanding of your risk before beginning. If your main need is still to understand what your current checks or family history do and do not show, Clarify is the better starting point. If several risks or results need context together, you may want to start with Navigate.
Why does Prevent use a 90-Day Results Record?
Ninety days is the working period of the included record, not a clinical deadline or a promise of improvement. Follow the review timing agreed with your health team, including any need for earlier contact. At review, record what is explained or agreed, update what is known, and continue with the next action.
What is the private 30-minute preparation session?
It is one private voice or video session based on your completed Health Team Briefing Template. You work on organising relevant information and preparing questions for your health team. The session is educational preparation: it does not provide a diagnosis, clinical assessment, personalised interpretation of results, or treatment recommendations.
What if my Lipoprotein(a) (Lp(a)) cannot be lowered by lifestyle changes?
Lp(a) is largely determined by genetics, and lifestyle changes may not meaningfully lower Lp(a) itself. This does not make prevention pointless. Lifestyle and medical management can still address other cardiovascular risks, including ApoB-related risk, blood pressure, insulin resistance, smoking, and physical inactivity. Prevent helps you carry actions agreed with your health team into a results record; it does not determine which risk matters most or interpret interactions for you.
How does Prevent help with family risk?
Some risks, including Lp(a) and certain family patterns, may be inherited. Prevent includes a Family Risk Information and Conversation Pack to help you organise relevant family context and prepare conversations with siblings, children, parents, or other relatives. It does not assess or diagnose another person's risk.